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How NOT to Write a Letter to a Loyal Customer
Dear director of customer loyalty at a very large financial institution in America: I recently received…
Can You Really Improve Your Business Writing in an Online Workshop?
Your mission, should you choose to accept it, is to organize a multi-hour business writing workshop…
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Connecting Through Storytelling: Unleash the Power of Compelling Communication
Help your team increase its effectiveness by using storytelling to create authentic, meaningful, and memorable connections.
Write Actionable Feedback Daily, As Performance Reviews Go Out of Vogue
Managers and teams are breathing audible sighs of relief at the news that annual performance reviews…
Are You Globally Present?
People communicating in a second language often understand more when reading than when listening. During and…
3 Painless Ways to Convey Business Strategy: Make It Happen!
Quick: In one sentence, what is the business strategy you’re using right now? Could everyone on…