At Ariel, we are committed to maintaining a fair, transparent, and responsive process for addressing grievances and complaints from our employees, customers, suppliers and other stakeholders. We value our feedback and take all concerns seriously to ensure continuous improvement and ethical business practices.
A grievance will be accepted if it is:
– Submitted in good faith and supported by reasonable evidence.
– Relevant to the company’s operations and within our authority to address.
– Not previously resolved, unless new evidence has emerged.
We accept grievances that fall under the following categories:
– Ethical Violations – Reports of fraud, corruption, conflicts of interest, bribery, or other unethical conduct by employees, management, or stakeholders.
– Retaliation or Victimization – Complaints regarding unfair treatment or retaliation for reporting an issue, whistleblowing, or exercising rights under company policies.
– Unresolved Prior Complaints – Cases where previously submitted complaints were not properly addressed or resolved.
How to Submit a Complaint or Grievance
1. Online form
2. Email: Info@arielgroup.com
3. Phone: 781-761-9000
4. Anonymous Submission: if you prefer to remain anonymous, you may submit your complaint here.
Complaint Handing Process
1. Acknowledgement: We will confirm receipt of your complaint within 15 business days.
2. Investigation: Our team will assess and investigate the issue within 45 days depending on the complexity of the matter.
3. Resolution: We will communicate our findings and the resolution steps to you within 90 days. If more time is needed, we will keep you informed of the progress.
Confidentiality & Protection
All complaints will be handled with strict confidentiality. We ensure that no complainant faces retaliation for raising concerns in good faith.